FAQ

How do I apply a coupon code?

A few people have had difficulty applying the coupon code to their order, so here’s a quick tutorial on how to do it:

When you have added the Mountain of Love CD to your order, either

Coupon Code Input on Cart Page

1) Click on “View Cart” and input the coupon code in the text box and then click on the “Apply Coupon” button

 

 

 

 

Or

Apply Coupon On Checkout Page

2) On the Checkout page, click on the link that says “Have a coupon? Click here to enter your code”

 

 

Coupon Input on Checkout Page

Please then enter the coupon code into the text box that appears and click on the “Apply Coupon” button

 

 

Coupon Code Applied Successfully

Once you have clicked on the “Apply Coupon” coupon button you will get the following confirmation “Coupon code applied successfully”

This is to only confirmation you will get. Unfortunately due to the way the shop software is written the free CD will not show up on the final order, so do make sure you see the “Coupon code applied successfully” confirmation

 

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Where is my download copy of the album?

If you recently bought the CD you will have been emailed a download link as soon as you order was confirmed. If you didn’t receive it, please check your spam folder.

View OrderOr alternatively you can login to your account and click on “View Order” where you will find the download link.

 

Please note that the download links are only valid for a week from purchase by which time you will have received the CD and can rip it to your MP3 player yourself.

Also please note the download will fail if you try to download using an iPad or iPhone

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My download failed, what can I do?

If you fail to download the MP3 version of the album please get in touch with us via the contact form telling us your order number and if possible why the downloads failed, and we will generate you another single use download link and email it to the email address you used for your order. The link we will send you will only work once and will only be valid for two weeks.

Please note the downloads will fail if you try to use an iOS device such as an iPad or iPhone as these are not able to process zip archives.

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  1. Recent Mountain Of Love album buyers, please read - Mountain of Love - 30/03/2013

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